CLIENT SUPPORT • RESOURCES • CONTINUED DEVELOPMENT
How Can We Help?
Find answers, access your practice resources, review upcoming training and reach the right member of the Survival Strategies team.
START HERE
Quick Help
Choose the area that best matches what you need.
Request a Stat Analysis
Use your current statistics to identify strengths, weak areas and opportunities.
Explore the Road Map
See the complete progression of programs and consider your next step.
Upcoming Classes & Events
Find upcoming courses, webinars, workshops and conventions.
QUICK ACCESS • WHEN YOU NEED IT
Your Client Resources, All in One Place
Access your practice statistics, client updates and support whenever you need them.
Objective Management Suites
Reach your consultant, trainer, registrar or quality assurance representative.
TOOLS • ARTICLES • COMMUNITY
Additional Resources
Continue learning and find practical tools to support your practice.
Knowledge Center
Browse practical articles about management, hiring, referrals, finances and practice growth.
Financial Assessment Tool
Request an objective analysis of capacity, production requirements and potential profitability.
Practice Management Store
Find books, tools and reference materials for practice owners and managers.
Private Practice Owners Network
Connect with other private-practice owners to exchange ideas, successful actions and support.
Need to Decide What You Should Do Next?
Listen to other practice owners and decide what best fits your clinic.
Practice owner describe how implementing the Financial Control Program continues to produce benefits for years to come.
Practice owner explains the results of the Consistent Referral Program on the Number of Monthly New Patients.
FIND THE ANSWER YOU NEED
frequently asked questions
Browse questions by section. Select a question to view the answer.
Choose the person whose role best matches what you need:
- Your Consultant: Questions about your current program, assignments, targets, implementation or consulting appointments.
- Your Service Consultant: Questions about additional programs, services, statistical analyses, courses and upcoming training.
- Quality Assurance: Feedback, concerns or problems with any part of your service.
Use the Contact Your Team form, select the appropriate person and provide enough information for us to understand what you need.
Your consultant works with you on implementing your current program. This includes reviewing progress, establishing targets, helping you apply what you learned and handling obstacles that arise during implementation.
Your service consultant helps you look at the broader picture. They can explain other services, arrange a statistical analysis, discuss future training and help determine the best next step for your practice.
Select Quality Assurance on the Contact Your Team form. Use this option when you want to share feedback, raise a concern or request assistance with a service issue.
Please provide a clear description of what occurred and what help you are requesting. Quality Assurance will review the matter and help route it toward resolution.
Contact your regular consultant directly. If you cannot reach your consultant, use the Contact Your Team form and select Consultant.
Include your practice name, consultant’s name and the appointment you need to schedule or change.
Contact your service consultant. They can review your situation, arrange a statistical analysis when appropriate and help you identify available resources or services.
You do not need to be actively participating in a program to use the Client Services website or ask about your next step.
Use the Contact Your Team form and choose the option that seems closest to your situation. If it reaches the wrong person, we will route it to the appropriate team member.
Do not include passwords, patient information or other sensitive information in the form.
A statistical analysis, sometimes called a Stat Analysis, is a review of your practice’s current statistics, trends and goals. It helps identify where the practice is doing well, where performance has weakened and which areas may contain the greatest opportunities for improvement.
The purpose is to use actual data—not assumptions—to help determine what deserves attention and what your most beneficial next step may be.
Contact your service consultant to request a statistical analysis.
The exact statistics depend on your practice and the issue being evaluated. They may include patient visits, new referrals, advanced scheduling, arrival percentage, collections, billable hours, staffing, profitability or other important indicators.
Your service consultant will tell you what information is needed.
Begin with the Survival Strategies Road Map. It shows how the major programs and services work together as a progression.
Your completed programs, current goals and practice statistics should then be considered. If the next step is not obvious, your service consultant can arrange a statistical analysis and help you determine which area will provide the greatest benefit.
Major programs combine training in a specific area of management with documented systems and follow-up implementation consulting.
Your consultant works with you to apply what you learned, establish targets, address obstacles and install workable systems in your practice. The exact training, materials and consulting schedule depend on the program.
Tell your consultant as soon as possible. The purpose of consulting is to help you implement the program successfully, including handling the obstacles preventing progress.
Do not wait until several assignments have accumulated. Your consultant can help establish priorities and determine the next workable actions.
Many programs include activities or training involving managers and staff. Who should participate depends on the program, the person’s responsibilities and the stage of implementation.
Ask your consultant before adding someone to a consulting meeting or assigning program materials.
Certain major programs are specifically identified as having a Guaranteed Return on Investment. These programs are designed to produce measurable growth that recovers the cost of the program when the training and implementation requirements are properly completed.
The guarantee does not apply automatically to every service. Refer to your program agreement for the specific requirements and terms that apply to your program.
Statistics provide an objective way to see what is happening in the practice. They show whether an area is improving, declining or remaining unchanged and help separate actual conditions from opinions or impressions.
Regular statistical review makes it easier to recognize problems early, measure the results of new actions and make better management decisions.
A dependable flow of referrals is built through honest, professional relationships—not high-pressure sales tactics.
Referral training helps owners and staff develop productive relationships, communicate the value of their services, maintain contact with referral sources and track which activities produce results. The goal is to create a referral system the practice can understand, measure and control.
Survival Strategies has worked with physical therapy, occupational therapy, speech-language pathology, audiology, certified hand therapy, sports therapy, ENT, podiatry, chiropractic, accountants and other service-based organizations.
The management principles can also be applied when clients expand into additional disciplines, locations or related services. Speak with your service consultant about your particular situation.
The Objective Management Suite, or OMS, gives owners and executives a central place to record and review the statistics that show how the practice is performing.
It can help you monitor patient visits, referrals, collections, billable hours, profitability and other key indicators. Reviewing these statistics regularly makes it easier to identify changes and act before a small problem becomes larger.
Use the version established for your practice:
- OMS: The original suite for adult-patient therapy practices and similar businesses.
- PEDS: For pediatric therapy practices with contracted therapists or therapists paid by salary.
- PEDS1: For pediatric therapy practices with therapists paid based on billable hours.
If you are uncertain which version applies to your practice, ask your consultant or service consultant before entering data.
Use the Contact Your Team form and describe the access problem. Include your practice name, OMS version and the email address normally used to log in.
Do not include your password in the message.
Statistics should normally be updated consistently and reviewed at least weekly. This makes trends visible while there is still time to address them.
Your consultant may establish a different reporting schedule depending on your program and current targets.
Visit the Upcoming Classes and Events section of this website. Dates, locations, intended attendees and registration information will be listed with each available event.
Contact your service consultant if you need help determining which class is appropriate.
Attendance depends on the particular class. Some courses are designed for owners and executives, while others are appropriate for managers, team leaders or staff.
Review the event description before registering. If it is unclear whether someone should attend, ask your service consultant.
Employee Training Webinars provide focused training that owners and managers can use to improve staff knowledge and performance.
Topics may address communication, scheduling, referrals, front-desk responsibilities, management, productivity or other areas of practice operation. Review the Employee Training Webinars page to see what is currently available.
Visit News & Insights for class announcements, convention information, program updates and other news for current and past Survival Strategies clients.
Important announcements may also be shared through the client newsletter.
Use the Share Your Success form. Tell us what changed, what results you achieved and which Survival Strategies program, service or team member helped you.
Whenever possible, include specific changes in statistics, staffing, organization, income, referrals or your ability to manage the practice.
Yes. Website Services can help create, improve or maintain a website that accurately represents your practice and supports your marketing goals.
Visit the Website Services page or contact your service consultant to discuss what you need.
Yes. Survival Strategies provides guidance for owners opening a new practice, adding a location, expanding into another discipline or introducing a new service.
Contact your service consultant before the expansion whenever possible. Planning early makes it easier to address staffing, organization, finances, marketing and management requirements before the new operation opens.
Still Need Help?
Send us a message and select your consultant, service consultant or Quality Assurance. We will help get your question to the right person.
